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FAQ

1. What is your service area? 

A: 6-hour radius from Goldsboro, NC.

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2. Are you insured? 

A: Yes, we carry comprehensive business insurance covering liability, injury, damage, and theft, providing peace of mind for your corporate event.

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3.What type of music do you offer?

A: Our music library is suitable for all occasions and can be tailored for any event. We feature over 50,000 track titles, and music is available from the 1960's all the way up to today's top hits. We have it and we can mix the songs together to make the music work for your entire guest list. This is where the experience stands out.

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4.Do you have any backup plans if something goes wrong or happens to the DJ?

A: If something happens to the DJ and he can not make the event. We always keep contracted DJs on call to fulfill the contract. We always allow for our client to decide weather they would like to continue with our company or seek other venders If the original DJ can not provide the service. In addition, the DJ has a backup system with them should something fail equipment wise.

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5.Will the DJ play requests?

A: Of course if allowed in the contract, keep in mind the DJ filters requests,  meaning they will not play a song that you specifically asked them not to play or music from a genre you  asked them not to play. If someone makes a request that fits in well with what the DJ is playing at the time  and with the music you want, then the DJ will try and play it.

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6.What are your payment terms?

A: The non-refundable retainer fee is required at the time of booking and the remaining balance is due 21 days prior to the event date.  Payments can be made through our online planning system using a debit or credit card via PayPal account. I also accept cash, Zelle, and Cashapp.

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7.Do I tip the DJ?

A: We do not include gratuity in the final contract price nor is it required. If  your DJ did a great job and you would like to generally 10-20% is standard, but it is entirely up to you.

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8.When should we book a DJ?

A: A good time frame is at least six to twelve months out for a wedding. Less for  other events. However, we do accept last minute events as well.

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9.Should we feed the DJ?

A: This is not required in our contract and is completely up to you. Typically, the catering  director or event coordinator will set aside a meal or boxed dinner for the DJ if requested by the client. But feeding the DJ would be appreciated. â€‹

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10.What if we only need lighting, not DJ services?

A: Not a problem. We have a professional lighting technician who can customize your event, set up the equipment, operate it during the event, and tear it down at the end of the night.

 

 

​​11.Is a retainer required to reserve our date?

Yes. We require a retainer to reserve the items and secure your date. We can also set you up on an easy pay payment plan. The remaining balance is due 21 days before your event.

 

 

12. What happens after the initial consultation? 

A: Here's our booking process:

  • Your inquiry remains active for 7 days

  • After 7 days, if not booked, inquiry moves to archived status

  • Note: Prices are subject to change for archived inquiries

  • You can reactivate your inquiry at any time for booking or more information after that 7 days. 

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13. How does the booking and contract process work? 

A: When you're ready to move forward:

  • We collect account holder, POC, and event details.

  • Create your contract and activate your online portal.

  • You'll receive an email with your portal address, login ID, and password.

  • You'll login and verify personal and event information. Please do not sign the contract if errors are present.

  • If no errors and information is correct. Digitally sign the contract.

  • Immediately pay the non-refundable retainer fee.

  • Once both contract is signed and retainer fee is paid, you're officially considered booked.

  • Optional: Send us a picture to personalize your portal.

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14. Do you hold dates? 

A: We operate on a first-come, first-served basis:

  • No dates are held without signed contract and paid retainer.

  • We accept multiple inquiries for the same date.

  • When possible, we'll notify you if others inquire about that date.

  • Booking is only confirmed with both signed contract and paid retainer.

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15. What are your setup and breakdown requirements?

  • Setup: We arrive 3 hours before each event start time to ensure:

    • Proper equipment placement and testing.

    • Sound check and audio optimization for the space.

    • Lighting setup and programming if needed.

    • Equipment safety checks and secure cable management.

    • Coordination with venue and other vendors.

    • Time buffer for unexpected venue challenges.

  • Breakdown:

    • Minimum 1 hour and 30 minutes for basic setup.

    • Additional time required for larger setups (multiple systems, extra lighting, etc.)

    • Please note: Breakdown time must be factored into venue exit requirements.

    • Early venue closure may require adjusting event end time to accommodate proper breakdown.

  • Venue Requirements:

    • Please specify if venue has specific vendor exit time requirements as this will dictate your event end time.

    • We require a clear, unobstructed path to loading/unloading dock or doors.

    • Minimum performance space requirement for standard setup is 6ft x 14ft.​​​​​​​​​​​​​

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